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Present at your side at every stage, from installation to maintenance, we support you to ensure maximum performance with your 360° Wash robot.
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From the preliminary study to commissioning, our team manages the entire process to ensure reliable installation that meets your needs. An average delay of 17 weeks between quote signature and start-up, perfectly controlled for your peace of mind.
Complete evaluation of your space: dimensions, connections, technical and regulatory constraints. We establish a precise diagnosis to perfectly adapt our solution to your configuration.
Complete installation by our expert technicians, functional tests, adjustments and calibration. Your robot is operational and optimized from the end of the intervention.
Complete training of your staff, detailed technical documentation, support during the first days of operation. You perfectly master your equipment.
Our strong promise: exceptional responsiveness throughout France
Contact us 24/7 by phone. Initial diagnosis and emergency assessment in less than 30 minutes.
Thanks to our expert teams, 80% of incidents are resolved immediately over the phone.
If necessary, a technician is dispatched to the site with the appropriate parts within 24 hours maximum.
On-site repair, complete testing and recommissioning. Detailed intervention report.
Verification of proper operation 24 hours after repair and personalized preventive advice.
Take the first step. Fill out this form and one of our experts will contact you to discuss your project and answer all your questions.
Vous pouvez joindre notre équipe SAV par téléphone, e-mail ou via le formulaire de contact sur notre site. Nous garantissons une réponse rapide pour diagnostiquer et résoudre votre problème efficacement.
Notre SAV couvre toutes les interventions techniques, y compris les pannes électriques, mécaniques et les problèmes liés au logiciel du robot. Chaque intervention est réalisée par des techniciens certifiés 360° Wash.
Pour assurer un fonctionnement optimal, nous recommandons un entretien préventif tous les 6 mois. Cela inclut le contrôle des pièces mécaniques, le nettoyage des buses, et la vérification des paramètres électroniques.
En cas de panne, notre équipe technique intervient généralement sous 24 à 48 heures. Pour les situations critiques, nous mettons tout en œuvre pour intervenir dans les meilleurs délais.
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